Last updated: 7 June 2026
SJ Cleaning Services (we, us, our) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
SJ Cleaning Services provides commercial, domestic and specialist cleaning across Norfolk, Cambridgeshire, Fenland and the surrounding areas. We are the data controller for the personal information described in this policy. For any privacy matter you can reach us at info@sjclean.co.uk, or by post at Downham Road, Nordelph, Downham Market.
The information we collect
We collect information that you give us directly, mainly through our contact and quote forms. This can include your name, business or company name, email address, telephone number, the service you are interested in, the type and location of the property, details of your enquiry, and any photographs or files you choose to upload. We also keep a record of your consent and your preferred contact method.
When you visit the website we may also collect limited technical information through cookies and similar technologies, as described in our Cookie Policy.
How and why we use your information
- To respond to your enquiry and prepare a quote, which is necessary to take steps at your request before any agreement.
- To arrange and carry out the cleaning services you ask us to provide, under our agreement with you.
- To keep proper records of enquiries and work, for the legitimate interests of running and administering our business.
- To send you marketing information, only where you have asked us to or where we are otherwise permitted, and you can opt out at any time.
- To meet our legal and regulatory obligations.
Our lawful bases
Depending on the situation, we rely on one or more of the following lawful bases for processing your information: your consent, the performance of a contract or steps taken at your request, our legitimate interests in operating and promoting our business in a way that does not override your rights, and compliance with our legal obligations.
Sharing your information
We do not sell your personal information. We may share it with trusted providers who help us run our business, such as our website host, email provider and, where relevant, accounting services. These providers act on our instructions and are required to keep your information secure and confidential. We may also disclose information where we are required to do so by law.
How long we keep it
We keep your personal information only for as long as is necessary for the purposes set out in this policy, including to satisfy any legal, accounting or reporting requirements. Enquiry details that do not lead to work are kept for a reasonable period and then deleted.
Storing and protecting your information
Wherever possible your information is stored within the United Kingdom or the European Economic Area. If a provider processes information outside these areas, we take steps to ensure it is protected to a comparable standard. We use appropriate technical and organisational measures to keep your information secure.
Your rights
Under data protection law you have rights including the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object. Where we rely on your consent, you can withdraw it at any time. To exercise any of these rights, please contact us at info@sjclean.co.uk.
Complaints
If you have a concern about how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or by telephone on 0303 123 1113.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be shown on this page with a revised date above.
Contact us
For any questions about this policy or your personal information, please contact us at info@sjclean.co.uk, or by post at Downham Road, Nordelph, Downham Market.