Last updated: 7 June 2026
These Terms and Conditions set out how you may use this website and the general terms on which SJ Cleaning Services (we, us, our) provides cleaning services. By using this website or asking us to provide a quote or service, you agree to these terms. Please read them carefully.
Using this website
The content on this website is provided for general information about our services. We take care to keep it accurate and up to date, but we do not guarantee that it is complete or error free, and it does not form part of any contract until we confirm work with you. The text, images, logo and design of this site belong to us or our licensors and may not be copied or reused without our permission. You agree not to use the website in any way that is unlawful or that could damage or disrupt it.
Quotes and estimates
Any price we give through the website, by phone, by message or by email is an estimate based on the information provided. The final price may change once we have seen the property or understood the full scope of the work. A quote is not a binding offer until we have confirmed it with you in writing, including by email or message.
Bookings and access
When you book a service, you agree to give us safe and timely access to the property at the agreed time, along with any information we need to carry out the work. If we cannot gain access, or the work is materially different from what was agreed, we may need to reschedule or adjust the price. Please tell us in advance about anything that may affect the work, such as parking, alarms, pets, fragile items or areas that need special care.
Pricing and payment
Prices are agreed before work begins. Unless we agree otherwise in writing, payment is due on completion or within the period stated on our invoice. We will let you know our accepted payment methods when we confirm your booking.
Cancellations and changes
If you need to cancel or rearrange a booking, please let us know as early as you can. We may ask for reasonable notice, and a cancellation charge may apply where we have already committed time or materials. We will always try to be fair and to find a time that suits you.
Our standards
We aim to carry out every job to a clean, presentable and professional standard. If you are not happy with any part of the work, please contact us promptly so we have the chance to put it right. Our complaints procedure explains how to raise a concern.
Your responsibilities
Please make sure that valuables and items of personal or sentimental value are stored safely before we attend. Let us know about any item that needs particular care or that should not be cleaned or moved. Where the work requires water, power or other utilities, please make sure these are available.
Insurance and liability
Where applicable we hold business insurance relevant to the services we provide, and details are available on request. Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by negligence. Subject to that, we are not liable for losses that were not reasonably foreseeable, for pre existing damage, wear or faults, or for issues arising from inaccurate or incomplete information given to us. Please review this section and confirm it reflects your insurance and the way you wish to handle liability.
Links to other websites
This website may contain links to other websites that we do not control. We are not responsible for the content or practices of those websites, and a link does not imply our endorsement.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales.
Changes to these terms
We may update these Terms and Conditions from time to time. The version published on this page, with the date shown above, is the one that applies.
Contact us
If you have any questions about these terms, please contact us at info@sjclean.co.uk, by phone on 07769 172344, or by post at Downham Road, Nordelph, Downham Market.